Products Overview
Discover our TPV solutions to fit your needs
Interactive Voice Response (IVR) TPV
Efficient and automated verifications without having to speak with a live agent.
Web TPV
Complete verifications with an SMS message delivered to a client’s smartphone to capture all required data.
Surveys
Gather feedback and monitor performance to improve service offerings based on client feedback.
The Advanced Advantage
AVL’s core philosophy is that it is far better to prepare than repair. As such, common to all our services are tools and processes that help our clients proactively prevent fraud while still achieving sales goals.
AdvancedAlert
Preventing fraud is a constant cat-and-mouse game. With PUC fines now in the millions and supplier license suspensions more common, it’s essential to detect fraud early before it becomes systemic.
AVL’s AdvancedAlert system uses machine learning to analyze thousands of data points captured in each TPV to detect anomalous behavior that may be indicative of fraud and alert you early.
Client Support
AVL’s US-based helpdesk is staffed 8AM-11PM EST 7 days/week.
Sales agents in the field can instantly reach a live person to help with any TPV issues they or their enrollees are experiencing.
Scripting Expertise
While AVL cannot provide legal advice, our experienced staff can help wordsmith TPV scripts based on analytics collected from performing over 2 million TPVs.
Working closely with clients’ regulatory counsel, our staff can help word question sets to minimize customer confusion and ‘legalese overload’ to reduce customer fallout while still remaining fully compliant with PUC/FCC regulations.
Reach Us
Communication is key to our service, please don’t hesitate to reach out!
General Inquiries:
508-879-3151
Help Desk:
855-374-3571
Email Anytime:
[email protected]