Web TPV
Learn more about our Web TPV Offering
AVL’s WebTPV offering is a web-based TPV where a link is sent via SMS text to the enrollee’s smartphone.
The enrollee then clicks on the link and is taken to their smartphone’s browser where they are asked a series of questions just like a phone TPV.
During the process, hundreds of data points about the enrollee’s device and interaction patterns are captured and fed into a machine learning pattern to detect anomolous behavior and duplicate device usage.
Question Types
While most TPV questions are Yes/No, the WebTPV platform can also prompt for structured text data such as SSN4 and DOB for positive ID purposes and utility account number when the enrollee doesn’t know it at time of enrollment.
It can also prompt customers to take a picture (such as of utility bill), as well as record something (like their name) to capture a voice print just like with a phone TPV.
TPV Receipt
While a phone TPV has a recording artifact, a WebTPV is instead memorialized with a PDF receipt. Data points include:
- Smartphone Information
- GPS Positions (TPV, enrollment, service address)
- Timestamped question responses
- TPV signature
Explore other Product Offerings
Interactive Voice Response (IVR) TPV
Efficient and automated verifications without having to speak with a live agent.
Surveys
Gather feedback and monitor performance to improve service offerings based on client feedback.
Reach Us
Communication is key to our service, please don’t hesitate to reach out!
General Inquiries:
508-879-3151
Help Desk:
855-374-3571
Email Anytime:
[email protected]